Contact
Last updated: August 21, 2026
Contact us about your account, a search, credit delivery, payment, privacy, or a legal request.
What to include
- The email address used for your Japan Parts Hunt AI account.
- A short description of the issue and the approximate date it occurred.
- For billing issues, the Stripe Checkout Session reference if it is available.
Do not email your password, full card number, security code, API key, or other secret information.
Commercial Transactions disclosure requests
To request the seller's name, address, and telephone number before purchasing credits, email us with the subject “Commercial Transactions Disclosure Request.” We will disclose the information by email or another electronic method without delay and with sufficient time for you to make your purchase decision.
Billing and credit issues
If you were charged twice, completed payment but did not receive credits, or experienced another service-side defect, contact us for an individual review. Confirmed cases will be handled by an appropriate refund or credit grant. Failed AI searches return the consumed search credit automatically.